RAX MINING – PRIVACY POLICY

Last Updated: March 2025

Rax Mining LLC (“Rax Mining,” “we,” “our,” or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and safeguard personal information

when you access our website, dashboard portal, or any hosting-related services (“Services”).

This Privacy Policy is consistent with, and does not conflict with, any disclosures or obligations

in the Hosting Service Agreement.

1. INFORMATION WE COLLECT

We collect the following categories of information:

1.1 Information You Provide

• Full name, email address, phone number

• Account username and password (securely hashed)

• Billing address or business address

• Payment information (processed by third parties; not stored by us)

• Cryptocurrency wallet addresses

• Mining pool configuration details

• Hardware ownership documentation

• Support messages and uploaded files

1.2 Automatically Collected Information

• IP address and device information

• Browser and operating system

• Login timestamps, session identifiers

• Dashboard usage metrics

• Cookie and tracking data

• Approximate geolocation (derived from IP)

1.3 Third-Party Data Sources

We may receive information from:

• Payment processors

• Mining pools (connection status, reward confirmations)

• Accounting systems (e.g., QuickBooks)

• Authentication/security providers

• Customer support platforms

2. HOW WE USE INFORMATION

We use personal data to:

• Create and manage user accounts

• Operate Customer Hardware and hosting services

• Generate invoices and process payments

• Communicate about service updates, outages, or support requests

• Secure accounts and prevent unauthorized access

• Improve the Services, analytics, and performance

• Comply with legal and regulatory obligations

We do not sell personal data.

3. ACCOUNT & DASHBOARD DATA

If you create a Rax Mining account, we store:

• Login credentials (hashed)

• Dashboard preferences

• Hosting metadata

• Support history

• Wallet address used for mining payouts

You may request deletion or modification of your data at any time.

4. COOKIES AND TRACKING

We use cookies and related technologies for:

• Authentication

• Account security and fraud prevention

• Session management

• Analytics and performance tracking

Users may disable cookies, but some features may not function properly.

5. HOW WE SHARE INFORMATION

We may share your information with:

5.1 Service Providers

• Hosting facility operators

• Payment processors

• Mining pool providers

• Cloud infrastructure vendors

• Customer support systems

All third-party service providers must maintain industry-standard data protection.

5.2 Compliance and Legal Requirements

We may share information when legally required to comply with:

• Subpoenas

• Government inquiries

• Court orders

5.3 Business Transfers

If Rax Mining participates in a merger, acquisition, or asset sale, customer data may transfer

to the acquiring entity.

6. DATA SECURITY

We implement commercially reasonable safeguards including:

• Encryption of sensitive data

• Hashed and salted passwords

• HTTPS/TLS network encryption

• Access control and logging

• Firewalls and intrusion detection

No system is fully secure. Customers must protect their own credentials and wallet information.

7. DATA RETENTION

We retain data as long as necessary for:

• Service delivery

• Legal compliance

• Accounting/audit obligations

• Fraud prevention

Upon termination of services, certain data may be anonymized or deleted according to compliance requirements.

8. INTERNATIONAL DATA TRANSFERS

If you access the Services outside the United States, your information may be processed in the U.S.

or in other hosting locations (including Mexico). By using the Services, you consent to this transfer.

9. CHILDREN’S PRIVACY

The Services are not intended for anyone under the age of 18.

We do not knowingly collect information from minors.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access personal data

• Request correction

• Request deletion

• Request a portable copy of your data

• Restrict or object to processing

• Withdraw consent

Submit requests to our support email.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

12. POLICY UPDATES

We may update this Privacy Policy at any time.

The “Last Updated” date reflects the latest version.

Continued use of the Services means acceptance of changes.

13. CONTACT INFORMATION

For questions, support, or data requests, contact:

Rax Mining LLC – Privacy Department

Email: info@raxmining.com

Address: 155 Preakness Circle Branchburg, NJ 08876

Phone: 718-766-8559